Independent Network Members offer friendly service, sound advice on the right choice of product for your home, examples of other customers delighted with their installation, total confidence in the quality of their work and vast experience in the home improvement sector. Most importantly - members provide total 'peace of mind' via a series of cast iron guarantees.
Independent Network was formed in 1996, back when the PVC-U window industry was beset with problems.
Double glazing used to be associated with pushy salespeople and shoddy workmanship. It was difficult to tell who to trust, and companies were failing - leaving customers with lost deposits, and a loss of faith. Something had to be done, and as one of the world's biggest and most forward-thinking window system suppliers, VEKA plc was the only company in the industry that had the foresight to find a solution. A number of VEKA's best PVC-U window fabricators and installers came together to form Independent Network. The idea was, and still is, to ensure that customers are treated fairly, by an organisation that strictly polices itself, in order to offer consistently high standards.
On average, Independent Network members achieve around a 97% customer satisfaction rating, compared to the industry's average of just 83%.
Homeowners are able to trust in the regional knowledge and friendly service of their experienced local home improvement company, knowing that they are also supported by the strength and stability of a powerful, national organisation and its associate system supplier.
Independent Network offers local service with national strength.
Independent Network membership allows companies to offer every customer a fail-safe Ten Year Insurance-Backed Guarantee.